Returns & Refund Policy – Talentive Hiring Solutions
At Talentive Hiring Solutions, we strive to provide the best recruitment and consulting services. As our services are primarily digital and consultancy-based, our return and refund policy is structured as follows:
1. Service Eligibility for Refunds
We offer refunds under specific conditions:
✔ If a client cancels a service before any recruitment or consultation work has begun.
✔ If Talentive Hiring Solutions is unable to fulfill the agreed-upon recruitment service due to unforeseen circumstances.
✔ If there is a billing error or duplicate payment.
2. Non-Refundable Services
The following services are non-refundable:
❌ Completed recruitment services (once candidates have been shortlisted or placed).
❌ Consultation services that have already been provided.
❌ Subscription-based services after they have been activated.
❌ Delays or hiring outcomes beyond our control (e.g., employer decisions, candidate withdrawals).
3. Refund Request Process
To request a refund, follow these steps:
1️⃣ Email us at info@talentivesolutions.com with your service details and the reason for your refund request.
2️⃣ Our team will review your request and respond within 5-7 business days.
3️⃣ If approved, the refund will be processed to the original payment method within 7-10 business days.
4. Service Modifications & Adjustments
- If you are not satisfied with our service, we offer adjustments or revisions instead of refunds.
- Clients can request service modifications within the agreed scope of work.
5. Contact Us
For any questions regarding refunds or service adjustments, contact us:
📧 Email: info@talentivesolutions.com
🌍 Website: talentivesolutions.com
By engaging with our services, you acknowledge and agree to this Returns & Refund Policy.